Frequently Asked Questions

Where can I see a perfume’s size, price and availability?

Open the product page to see the currently listed size, AED price and availability before adding it to your bag.

What are top, heart and base notes?

These describe the fragrance composition: top notes introduce the scent, heart notes form its middle, and base notes describe its foundation. See each perfume’s listed notes.

Can I browse in Arabic?

Yes. Use the language switch to browse in English or Arabic.

Where can I find contact and policy information?

Use Contact and the published store information pages for the latest details. Only published information appears on the website.

How much does delivery cost?

Delivery costs AED 10 on eligible orders below AED 99 and is free on eligible orders of AED 99 or more. Eligibility uses the merchandise subtotal before discounts, excluding tax and delivery. Delivery is available only for addresses and services supported at checkout within the UAE. See Shipping & Delivery for details.

Can I return or exchange a perfume?

We do not accept returns or exchanges for a change of mind or fragrance preference, including unopened or opened perfumes. Your statutory rights for damaged, defective, incorrect or misdescribed products are preserved. Contact us on WhatsApp at +971559124204 for assistance and see Returns & Exchanges for details.

How can I contact the store?

Contact alkhatalasawad on WhatsApp at +971559124204 for help with products, delivery or an order issue.